FAQ

General Questions

How do I check or measure my generator oil level?

View Instructional Manual

Contact:
maintenance@oakelectric.com
or (248) 623-4900

How do I fill my generator oil?

Use 5W 30 Synthetic Oil | View Instructional Manual

Contact: maintenance@oakelectric.com or (248) 623-4900

What does the error or fault code on my generator mean?

Contact: maintenance@oakelectric.com or (248) 623-4900

What are some things I can check if I have a partial power outage?

Press reset on your GFCI outlets, “Flip” your circuit breakers fully one way and then fully back the other way (often they are tripped but may not appear to be so), Call Oak & schedule a visit (248) 623-4900

What should I do if half of my power is out?

First check with your utility company as half power can often mean you have lost one leg of power from utility, if this is not the case – contact maintenance@oakelectric.com or (248) 623-4900

What if I referred someone to Oak? Who can I request my referral credit from?

Click Here to Earn $ for Referrals or Click Here for Downloadable Instructions

What if I am a Consumer's Energy gas customer and need help with my gas meter upgrade for my whole house generator installation?

Click Here or contact info@oakelectric.com

What if my thermostat is unresponsive or won't adjust the temperature?

First check the thermostat batteries (if applicable) or your furnace filter could be the culprit, contact scheduling@oakelectric.com or call (248) 623-4900 to schedule a visit.

How often should I have my generator battery replaced?

On average – every three years.