General Questions…

How do I check or measure my generator oil level?

Click Here

or contact Krystal@oakelectric.com 248-623-4900

How do I fill my generator oil?

Use 5W 30 Synthetic and Click Here

or contact Krystal@oakelectric.com 248-623-4900

What does the error or fault code on my generator mean?

Contact: Krystal@oakelectric.com or 248-623-4900

What are some things I can check if I have Partial power out?

Press reset on your GFCI outlets, “Flip” your circuit breakers fully one way and then fully back the other way (often they are tripped but may not appear to be so), Call Oak & schedule a visit 248-623-4900

What should I do if Half of my power is out?

First check with your utility company as half power can often mean you have lost one leg of power from utility, if this is not the case – contact Amber@oakelectric.com 248-623-4900

What if I referred someone to Oak…who can I request my referral credit from?

Click Here for Form to Submit to Oak or contact Lisa@oakelectric.com 248-623-4900

What if I am a Consumer’s Energy gas customer and I need help with my gas meter upgrade needed for my whole house generator installation?

Click Here or contact your Oak salesperson

What if my thermostat is unresponsive / will not adjust temperature?

First check the thermostat batteries (if applicable) or your furnace filter could be the culprit, contact Cassie@oakhcp.com  or call 248-623-4900 to schedule a visit

How often should I have my generator battery replaced?

On average – every three years.

Who Should I Contact If…

I would like to provide feedback on my experience with Oak…

please feel free to review us via one of the methods below or contact Lisa@oakelectric.com 248-623-4900