“There are not enough superlatives to describe the service that we received from Oak Electric. In the middle of a power failure our generator stopped working after about an hour. We called the emergency number and someone was out within a half an hour. This was at 11 o’clock at night! Unfortunately, the specific part we needed was not on the truck so the technician promised someone would be out tomorrow with the needed part. In the middle of the night at 3:00 AM an Oak technician called to tell me he was outside working on our generator and installing the needed part. Within a few minutes our generator was up and running. Our generator is five years old but the technician said there was no charge since the generator they sold us had a10 year warranty! Words cannot do justice to the gratitude we have for the service we received that was incredibly far above and beyond the norm. It seems the main product they offer is customer service, and they just happen to be in the electric business.
In the past we have referred 4-5 of our friends to Oak Electric and without exception they all have had pretty much identical experiences with their professionalism, service and reliability. If you are thinking about purchasing a generator this is the only company you should buy from. Period. It may seem like a large expense but it is totally worth it and this company stands 110% behind their products.”
Lois L. on 7/26/21