Read testimonials on why Oak Electric of Waterford, MI became a preferred vendor.
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“What a great job Oak Electric did installing our generator! We are especially thankful for Chase and the original installation crew as well as Justin and Ryan. Chase and his crew realized we had two issues that needed to be addressed. First, we had a small natural gas leak near the meter and later they discovered a very serious electric issue that could have caused a major injury or worse.
The team quickly discovered the gas leak, did a soap bubble test, and showed us. Then they called in the problem to Consumers Gas who quickly dispatched someone to fix their issue within a half hour of the call. The crew continued moving along doing an outstanding job of placing the generator in an ideal location and routing the wiring through the house and over to our electrical panel.
Later, the transfer switch was installed and that's when Chase discovered that voltage coming into the house to the electric meter casing from DTE's transformer was very erratic, sometimes delivering over 650 plus volts to the main electric box outside our house. Chase checked the situation several times using multiple voltage meters and got the same types of readings. Chase quickly brought the situation to our attention and together we put in calls to DTE. Chase and the team waited patiently for them to arrive, over 4 1/2 hours.
The crew finally decided that they would switch us over to generator power seeing that it was late Friday, and we had no idea when DTE would arrive. A technician from DTE did show in the early evening and he was unable to detect any issues with DTE's service to the house.
Ryan and Justin waited many hours on Monday for DTE to show and Chase continued to communicate with us through text, telephone and even came over the house on Monday night to check on us. We continued to call into DTE to get them to escalate the issue requesting another technician be sent to our house. Finally, on Wednesday afternoon, DTE sent a technician who was able to duplicate what Chase had originally noted from the previous Friday. The technician discovered that DTE had never grounded the transformer when it was replaced several years ago! The technician was furious at the work DTE had done previously. Within an hour or two the DTE technician had the transformer grounded and the readings coming into the house and the electrical box casing were normal for what may have been the first time in over 5 years!
During this same time, Oak Electric had dispatched another electrician who made the final connections from the transfer switch over to the main power. The DTE technician reinstalled the electric meter back into the box and everything worked perfectly. Another DTE crew showed up around an hour afterwards and they took another look inside the transformer. They discovered that there was a copper connection and an aluminum connection inside their transformer and they replaced them with connections of the same type of metal. Again, the power to the house was shut off and once again the generator powered right up until DTE had completed their final changes. The main power was restored, and the generator automatically powered back down. We are truly thankful to God and Oak Electric that no one was ever hurt or worse. We so appreciated that the crew prioritized their safety.
p.s. As an aside, coincidentally, power was lost due to wind damage twice since the generator work was completed and each time the generator came up and powered down as expected. Who would have known we would have experienced this much testing over the past two weeks! Thank you, Oak Electric, and especially to the entire crew and support team that you have. Well done!!!”